For tours and treks in the Alay region (southern Kyrgyzstan), we suggest flying into Osh International Airport. You can fly there internationally via Istanbul (Turkish or Pegasus Airlines) or Dubai (Flydubai Airlines). If you arrive first in Bishkek, Kyrgyzstan’s capital city, you can then take a short domestic flight (~40 mins, around $60) or do...
Archives: FAQs
FAQ
Can we have private rooms or private yurts if we’re on a private group tour?
For private groups, we do our best to book private rooms or separate yurts whenever available. In remote areas or small villages, sometimes accommodation options are limited. This means you might share common sleeping areas or yurts. If private accommodation is a priority, let us know early in the booking process so we can arrange...
FAQ
How can I ensure an authentic experience with Kyrgyz nomads?
We specialize in cultural tours, treks and horseback riding trips that immerse you in local life and culture. This includes spending the night in remote and family-run yurt camps and visiting shepherd communities in summer high pastures (jailoos). You’ll find that interacting with Kyrgyz nomadic culture is a natural part of the tour as you...
FAQ
Where can I find prices for private vs. group treks or for a solo traveler?
We post group tour rates based on group size on our website for popular treks and tours. You will pay a deposit of $100 to secure your place in the group tour and the final balance will be determined based upon the final number of people who sign up for the tour and any changes...
FAQ
Do your tours include flights? Can you help with flight bookings (international or domestic)?
Our tour packages do not include international airfare or domestic flights. You’ll need to arrange your flights to the country where you are starting your tour — Kyrgyzstan, Tajikistan or Uzbekistan — on your own. However, we’re happy to advise on the best routes and airlines to get here. For example, there are direct international...
FAQ
Will my mobile phone work in Kyrgyzstan and Tajikistan? Should I get a local SIM card?
Your mobile phone should work in Kyrgyzstan/Tajikistan if you enable international roaming, but roaming costs from international carriers can be very expensive. If you want to stay connected during your trip to Kyrgyzstan or Tajikistan, we recommend getting a local SIM card upon arrival for convenience and cost savings. Alternatively, you could get an eSIM...
FAQ
Do I need to bring any special equipment or gear for a trekking tour?
For our standard tours, you don’t need any technical gear or climbing equipment — just your personal clothing and regular hiking gear (see below for this). We provide camping equipment (tents, mats) on trekking tours and riding gear on horse treks. However, depending on your activities, there may be a few extra things to consider...
FAQ
Can I customize or tailor-make a tour itinerary?
Yes, creating customized itineraries for private tours is one of our specialties! Think of our listed tours as a starting point for ideas. Then we are happy to customize an itinerary to suit your interests, schedule, and budget. Many of our clients mix and match or combine tours. For example, combine a cultural tour around...
FAQ
What is your cancellation and refund policy?
We understand that plans can change. Our cancellation and refund policy is as follows: If you need to cancel your tour, please notify us as soon as possible in writing and at least 3 weeks before the tour start date. We will refund your deposit payment by WeTravel minus any bank/payment fees. Cancellations made after that...
FAQ
What is the payment schedule and how can I pay?
You can find all the details of our payment and refunds policy here, but here is a summary of the payment schedule and methods to pay for easy and secure payments. Deposit Payment: To confirm your booking, we require a deposit that is 20% of the total tour cost for private tours or 100 to...