Payment and Refund Policy

• Online in advance via WeTravel. We will send you a link with the final payment amount and you can choose to pay by credit card (3+ % charge) or bank account (1-2% charge).
• By credit card in our office in Osh or Bishkek with a 3% charge.
• By cash in the Visit Alay office in Osh or Bishkek. Please bring new large denomination banknotes (50s or 100s) of USD since our banks offer lower rates for smaller banknotes. Note: some ATM machines in the big cities of Bishkek or Osh offer the option to withdraw USD.

We understand that plans can change. Our cancellation and refund policy is as follows:

• If you need to cancel your tour, please notify us as soon as possible in writing and at least 3 weeks before the tour start date. We will refund your deposit payment by WeTravel minus any bank/payment fees. Cancellations made after that cutoff time will unfortunately result in losing your deposit since by then we will have committed to reservations, permits, and staffing needs.
• If you want to change your dates and not fully cancel, we do our best to accommodate that without penalty by shifting the booking to later in the season or even next year, subject to availability. But we cannot make any guarantees.
• Once the tour has started, if you have to leave early, we typically cannot issue refunds for unused days as we’ve already made those reservations and commitments.
• In the rare event we had to cancel because of unexpected border closure or something that makes the tour impossible, we would offer you alternative tour options or determine a refund.

Travel insurance can cover cancellations in many cases so we encourage everyone traveling to Kyrgyzstan to have comprehensive travel insurance.

If your travel plans must change, please communicate with us as soon as possible and we will work with you to find the best resolution. Our goal is to provide you with some flexibility, but we have to balance that with commitments and payments we’ve made to our partners.